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Business Account Representative

Overview
General Summary
The Teammate in this role is responsible for building relationships with existing and prospective business customers to achieve sales goals. This individual will discover recognized and/or unrecognized customer needs, make appropriate recommendations, and close the sale. He/she will focus on complete customer satisfaction throughout the sales process to generate additional leads, drive repeat business and gain customer loyalty.
Responsibilities (Essential Functions)
Principle Duties and Responsibilities ( Essential Functions)
Utilizes account lists and contacts prospective and existing business customers to promote special sales events, products and achieve sales goals.
Handles inbound/outbound sales calls and establishes rapport, identifies needs, makes appropriate recommendations, handles objections and closes the sale.
Builds customer loyalty by ensuring customer satisfaction and generates new leads from existing customer referrals.
Demonstrates expertise in presenting product features and benefits and maximizes each sales encounter by recommending company endorsed add-ons.
Remains current on all promotions, accurately calculates volume discounts, prepares quotes and recommends appropriate payment and shipping methods.
Maintains sales records and prepares sales and activity reports as required. Utilizes CRM tool according to established procedures.
Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc. Completes all paperwork in a timely manner.
Performs stock lookups to search for inventory within warehouse or at a store.
Responds to inquiries regarding order status, order changes, returns, and billing, shipping charges, etc. in an efficient and professional manner.
Builds relationships with customers by following up post sale to ensure customer satisfaction
Meets quality, sales and shrink goals.
Adapts to business needs through willingness to cross-train and performs other tasks as needed.
Qualifications
Job Qualifications
High school diploma or GED
Previous experience as an inside sales representative preferred.
Previous sales experience, in a Call Center environment preferred
Computer literate with the ability to learn customer service software applications
Professional verbal and written communication skills
Ability to calculate figures and amounts


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